Refund Policy

Last updated: November 4, 2026

Subscriptions started before November 4, 2026 keep the terms in force when they were made.

Free trial

Pro starts with a 7-day free trial, monthly or yearly, once per account. Nothing is charged at signup. Cancel before the trial ends and you’re never charged.

Monthly plan

After the trial, Pro ($12/month) renews automatically every month. You had 7 days to cancel at no cost, so payments after the trial are non-refundable: not the first charge, not renewals, not partial months.

Yearly plan

After the trial, Pro ($120/year) is charged once a year and renews automatically. Within 30 days of each yearly charge (the first one and every renewal), you can ask for a refund of the amount paid minus one month at the full monthly price ($12).

Example: you paid $120 for the year and ask within 30 days. One month at the full monthly price is $12, so you get $108 back and the plan ends.

After 30 days, the yearly payment is non-refundable. You can still cancel the auto-renewal any time: Pro stays on until the end of the year you paid for, and nothing more is charged.

Changing plans

• Monthly to yearly is an upgrade: it takes effect at once and you’re charged now, prorated (the yearly price minus the unused part of your month). You can ask for a refund of that prorated charge within 7 days.
• Yearly to monthly is a downgrade: it starts at your next renewal. There’s no refund or credit for the current year.

Billing errors

A duplicate charge, or a charge caused by a technical error on our side, is always refunded in full.

Chargebacks

If you open a payment dispute with your bank, your account is suspended until the dispute is resolved. Please write to us first: we answer billing questions quickly.

How to cancel

Open your account page and click Cancel subscription · Manage billing: Stripe’s billing page cancels at the end of the period, with nothing charged after that. The reminder emails before a trial ends and before a yearly renewal also have a one-click cancel link.

How to ask for a refund

Email support@indiehacker.studio from your account address (or use the contact form with the “Payment or billing” subject) with the charge’s date. Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

What happens to your projects

Nothing is deleted. When a subscription ends, your account goes back to Free: the Free limits apply from then on, revenue metrics and attachments are turned off, and the bubble shows the “Powered by” line again. Your analytics and conversations stay in your dashboard.